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Most issues fall into one of the buckets below. Find the symptom, follow the fix, and if it persists, reach out via Getting support.

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Login problems

Those URLs are legacy and now redirect: /client-login → /login and /employee-login → /timeclock. Update your bookmarks to the new URLs. See Logging in.
Double-check the email and password. If you were invited as an admin or client user, make sure you completed setup at /setup-account first — that’s where you set your password. Still stuck? Use Forgot Password? on /login to reset by email.
Employees don’t use email/password on the web — you clock in with a PIN at /timeclock. Email/password login is for admins and client (company) users.
Login is rate-limited to protect your account (a handful of tries per 15 minutes). Wait a few minutes and try again, or reset your password.

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“I can’t see the Documents page”

Known issue (fix in progress). The admin and employee Documents pages can redirect away before loading in the current build. The PayPunch team is working on it. In the meantime, ask your bookkeeper/admin to share or verify documents directly until the fix ships.

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Clock-in & entry errors

Make sure you’re identifying yourself the same way your record is set up — try your email or phone instead of Employee ID, and confirm the ID with your admin. The identifier must match an active employee on your company.
PINs are 4–6 digits. If it’s rejected, it may have been changed or reset. Ask your admin to reset your PIN — admins reset PINs from your employee profile. You can’t reset your own PIN on the web time clock.
Open My timesheet and check your punches. You can correct an entry; if it was already rejected, follow Rejected entries to fix and resubmit.

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Export & payroll

The IIF export only includes entries that are approved and clocked out in the selected range. Confirm the period is approved and that employees have punched out. See IIF export.
Export buttons in the client portal are beta placeholders. Use the Reports pages for real exports.

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Still stuck?

See Getting support to reach the PayPunch team.