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Impersonation — “view as” — lets you experience PayPunch exactly as one of your client company users sees it. It’s the fastest way to reproduce a problem a client reports or to confirm a change looks right from their side.

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Start viewing as a user

1

Pick a user

Browse the users you can impersonate. You can filter by company and search by name or email.
2

Start the session

Start impersonating the selected user. PayPunch switches your view to that user’s account and takes you to their dashboard.
3

Work as that user

Navigate as the client would. A session indicator shows you’re impersonating, along with how much time remains.
4

End the session

End impersonation to return to your own admin account.

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Good to know

  • An impersonation session is time-limited and ends automatically; you can always end it manually.
  • You can’t start a new impersonation while already impersonating — end the current session first.
  • You can check the current impersonation status at any time to confirm who you’re viewing as and how long is left.
Impersonation shows you a client’s real data. Use it only for legitimate support and troubleshooting, and end the session as soon as you’re done.