PayPunch is in beta. Features and screens are actively evolving, so a label
or button you see in the app may look slightly different here. If something
doesn’t match, let us know.
General
Where do I log in?
Where do I log in?
There are two entry points. Bookkeeper admins and client owners/managers sign in with
email and password at
/login. Employees clock in with a PIN at /timeclock.
See Logging in.What is PayPunch, in one line?
What is PayPunch, in one line?
A multi-tenant time clock for bookkeepers: employees log hours, owners approve them, and the
bookkeeper exports a QuickBooks-ready file. See What is PayPunch?.
Does PayPunch run payroll or cut checks?
Does PayPunch run payroll or cut checks?
No. PayPunch collects and approves time, then exports it to QuickBooks via IIF. Your
existing payroll process in QuickBooks does the rest.
Is my company's data visible to other companies?
Is my company's data visible to other companies?
No. Each client company is isolated within its bookkeeper org — a company only ever sees its
own employees and timesheets. See Security & privacy.
For bookkeepers (admins)
How do I get hours into QuickBooks?
How do I get hours into QuickBooks?
Approve a pay period, then run the IIF export and import the
.iif file into QuickBooks
Desktop. See IIF export and the
IIF format reference.Which time entries get exported?
Which time entries get exported?
Only entries that are approved, clocked out, and within the selected date range. By
default, entries already marked exported are skipped so you don’t double-count them.
Can I invite more staff to my org?
Can I invite more staff to my org?
Yes. A SUPER_ADMIN or ADMIN invites admin users by email; they set a password via
/setup-account. See Users & invitations.How do I reset an employee's PIN?
How do I reset an employee's PIN?
An admin resets it from the employee’s profile. Employees cannot reset their own PIN on the
web — see the employee question below.
For company owners & managers (clients)
How do I send hours to my bookkeeper?
How do I send hours to my bookkeeper?
Review the pay period in Timesheets, fix or reject anything wrong, then submit it.
See Submitting payroll.
The “Export All” button doesn't seem to do anything.
The “Export All” button doesn't seem to do anything.
I don't see Reports or Notifications in my sidebar.
I don't see Reports or Notifications in my sidebar.
Where's the per-entry Approve button?
Where's the per-entry Approve button?
For employees
How do I clock in?
How do I clock in?
Go to the Time Clock at
/timeclock, choose Employee ID / email / phone, enter your
PIN, and tap Clock In. See Quickstart: Employees.How do I request time off or see my pay stubs?
How do I request time off or see my pay stubs?
Time off, pay stubs, and earnings live in the PayPunch mobile app. The web clock focuses
on punching in and out and reviewing your timesheet.
How do I change my PIN?
How do I change my PIN?
PIN changes are handled in the mobile app or by asking your admin to reset it — there’s
no PIN-change screen on the web time clock.
My entry was rejected. What do I do?
My entry was rejected. What do I do?
Open the rejected entry, read the reason, correct it, and resubmit. See
Rejected entries and
Troubleshooting.