> ## Documentation Index
> Fetch the complete documentation index at: https://docs.paypunch.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fixes for the most common PayPunch snags — login problems, missing pages, clock-in errors, and PIN resets.

Most issues fall into one of the buckets below. Find the symptom, follow the fix, and if it
persists, reach out via [Getting support](/resources/getting-support).

## Login problems

<AccordionGroup>
  <Accordion title="An old link to /client-login or /employee-login doesn't open the page I expect">
    Those URLs are **legacy** and now redirect: `/client-login` → **`/login`** and
    `/employee-login` → **`/timeclock`**. Update your bookmarks to the new URLs. See
    [Logging in](/get-started/logging-in).
  </Accordion>

  <Accordion title="“Invalid email or password” on /login">
    Double-check the email and password. If you were **invited** as an admin or client user, make
    sure you completed setup at `/setup-account` first — that's where you set your password. Still
    stuck? Use **Forgot Password?** on `/login` to reset by email.
  </Accordion>

  <Accordion title="I'm an employee and email/password doesn't work">
    Employees don't use email/password on the web — you clock in with a **PIN** at `/timeclock`.
    Email/password login is for admins and client (company) users.
  </Accordion>

  <Accordion title="Locked out after several attempts">
    Login is rate-limited to protect your account (a handful of tries per 15 minutes). Wait a few
    minutes and try again, or reset your password.
  </Accordion>
</AccordionGroup>

## “I can't see the Documents page”

<Warning>
  **Known issue (fix in progress).** The admin and employee **Documents** pages can redirect away
  before loading in the current build. The PayPunch team is working on it. In the meantime, ask
  your bookkeeper/admin to share or verify documents directly until the fix ships.
</Warning>

## Clock-in & entry errors

<AccordionGroup>
  <Accordion title="“Employee ID not found” when correcting a rejected entry">
    Make sure you're identifying yourself the same way your record is set up — try your **email**
    or **phone** instead of Employee ID, and confirm the ID with your admin. The identifier must
    match an active employee on your company.
  </Accordion>

  <Accordion title="My PIN isn't working">
    PINs are 4–6 digits. If it's rejected, it may have been changed or reset. **Ask your admin to
    reset your PIN** — admins reset PINs from your employee profile. You can't reset your own PIN
    on the web time clock.
  </Accordion>

  <Accordion title="My hours look wrong">
    Open [My timesheet](/employee/my-timesheet) and check your punches. You can
    [correct an entry](/employee/correcting-entries); if it was already rejected, follow
    [Rejected entries](/employee/rejected-entries) to fix and resubmit.
  </Accordion>
</AccordionGroup>

## Export & payroll

<AccordionGroup>
  <Accordion title="“No approved time entries found” when exporting IIF">
    The IIF export only includes entries that are **approved** and **clocked out** in the selected
    range. Confirm the period is approved and that employees have punched out. See
    [IIF export](/admin/iif-export).
  </Accordion>

  <Accordion title="A client “Export” button does nothing">
    Export buttons in the client portal are **beta placeholders**. Use the
    [Reports](/client/reports) pages for real exports.
  </Accordion>
</AccordionGroup>

## Still stuck?

See [Getting support](/resources/getting-support) to reach the PayPunch team.