> ## Documentation Index
> Fetch the complete documentation index at: https://docs.paypunch.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Support

> How to reach the PayPunch team — email support, hours, and where to look first for answers.

Need a hand? Here's how to get help fast.

## Try these first

Many questions are already answered in the docs:

<CardGroup cols={2}>
  <Card title="FAQ" icon="circle-question" href="/resources/faq">
    Common questions for admins, clients, and employees.
  </Card>

  <Card title="Troubleshooting" icon="screwdriver-wrench" href="/resources/troubleshooting">
    Fixes for login problems, clock-in errors, and missing pages.
  </Card>
</CardGroup>

## Contact PayPunch support

<Card title="Email support@paypunch.io" icon="envelope" href="mailto:support@paypunch.io">
  The fastest way to reach a human. We typically respond **within 24 hours**.
</Card>

* **Email:** [support@paypunch.io](mailto:support@paypunch.io)
* **Support hours:** Monday–Friday, 9:00 AM – 5:00 PM **Central Time**
* **Support center:** [paypunch.io/support](https://paypunch.io/support)
* **Contact form:** [paypunch.io/contact](https://paypunch.io/contact)

## Help us help you

When you write in, include:

* **Who you are** — admin, company owner/manager, or employee, and your company name.
* **What you were doing** — the page or action (e.g. "submitting the pay period for Builders R Us").
* **What happened** — the exact error message or unexpected behavior.
* **A screenshot**, if you can grab one.

<Note>
  PayPunch is in beta and improving quickly. If you hit a bug or something that doesn't match these
  docs, tell us — that feedback directly shapes what gets fixed next.
</Note>