> ## Documentation Index
> Fetch the complete documentation index at: https://docs.paypunch.io/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Answers to the questions bookkeepers, company owners, and employees ask most often about PayPunch.

Quick answers, grouped by who's asking. If you don't see your question, see
[Troubleshooting](/resources/troubleshooting) or [Getting support](/resources/getting-support).

<Note>
  **PayPunch is in beta.** Features and screens are actively evolving, so a label
  or button you see in the app may look slightly different here. If something
  doesn't match, [let us know](/resources/getting-support).
</Note>

## General

<AccordionGroup>
  <Accordion title="Where do I log in?">
    There are two entry points. Bookkeeper admins **and** client owners/managers sign in with
    email and password at **`/login`**. Employees clock in with a **PIN** at **`/timeclock`**.
    See [Logging in](/get-started/logging-in).
  </Accordion>

  <Accordion title="What is PayPunch, in one line?">
    A multi-tenant time clock for bookkeepers: employees log hours, owners approve them, and the
    bookkeeper exports a QuickBooks-ready file. See [What is PayPunch?](/get-started/what-is-paypunch).
  </Accordion>

  <Accordion title="Does PayPunch run payroll or cut checks?">
    No. PayPunch collects and approves **time**, then exports it to QuickBooks via IIF. Your
    existing payroll process in QuickBooks does the rest.
  </Accordion>

  <Accordion title="Is my company's data visible to other companies?">
    No. Each client company is isolated within its bookkeeper org — a company only ever sees its
    own employees and timesheets. See [Security & privacy](/resources/security-and-privacy).
  </Accordion>
</AccordionGroup>

## For bookkeepers (admins)

<AccordionGroup>
  <Accordion title="How do I get hours into QuickBooks?">
    Approve a pay period, then run the **IIF export** and import the `.iif` file into QuickBooks
    Desktop. See [IIF export](/admin/iif-export) and the
    [IIF format reference](/resources/iif-format-reference).
  </Accordion>

  <Accordion title="Which time entries get exported?">
    Only entries that are **approved**, **clocked out**, and within the selected date range. By
    default, entries already marked exported are skipped so you don't double-count them.
  </Accordion>

  <Accordion title="Can I invite more staff to my org?">
    Yes. A SUPER\_ADMIN or ADMIN invites admin users by email; they set a password via
    `/setup-account`. See [Users & invitations](/admin/users-and-invitations).
  </Accordion>

  <Accordion title="How do I reset an employee's PIN?">
    An admin resets it from the employee's profile. Employees cannot reset their own PIN on the
    web — see the employee question below.
  </Accordion>
</AccordionGroup>

## For company owners & managers (clients)

<AccordionGroup>
  <Accordion title="How do I send hours to my bookkeeper?">
    Review the pay period in **Timesheets**, fix or reject anything wrong, then **submit** it.
    See [Submitting payroll](/client/submitting-payroll).
  </Accordion>

  <Accordion title="The “Export All” button doesn't seem to do anything.">
    Export buttons in the client portal are **beta placeholders** right now. To get data out, use
    the [Reports](/client/reports) pages, which produce the real exports.
  </Accordion>

  <Accordion title="I don't see Reports or Notifications in my sidebar.">
    Reach **Reports** at `/client/reports` and open **Notifications** from the bell icon in the
    header — they aren't in the left sidebar in the current build.
  </Accordion>

  <Accordion title="Where's the per-entry Approve button?">
    Approval is configured on the bookkeeper (admin) side. As a client you **review and submit**;
    you won't see a per-entry approve control. See [Reviewing time](/client/reviewing-time).
  </Accordion>
</AccordionGroup>

## For employees

<AccordionGroup>
  <Accordion title="How do I clock in?">
    Go to the **Time Clock** at `/timeclock`, choose Employee ID / email / phone, enter your
    **PIN**, and tap Clock In. See [Quickstart: Employees](/get-started/quickstart-employee).
  </Accordion>

  <Accordion title="How do I request time off or see my pay stubs?">
    Time off, pay stubs, and earnings live in the **PayPunch mobile app**. The web clock focuses
    on punching in and out and reviewing your timesheet.
  </Accordion>

  <Accordion title="How do I change my PIN?">
    PIN changes are handled in the **mobile app** or by asking your **admin** to reset it — there's
    no PIN-change screen on the web time clock.
  </Accordion>

  <Accordion title="My entry was rejected. What do I do?">
    Open the rejected entry, read the reason, correct it, and resubmit. See
    [Rejected entries](/employee/rejected-entries) and
    [Troubleshooting](/resources/troubleshooting).
  </Accordion>
</AccordionGroup>